Comments: I have been arguing with this company after they installed my doorwall sliding door in June. It leaks in the inside track when it rains and the frame
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Comments: I have been arguing with this company after they installed my doorwall sliding door in June. It leaks in the inside track when it rains and the frame is too tight and crooked. They tell me that it is normal for rain to leak in the doorwall track. Now the lock doesn't catch. I have had them at the house 2 times now and no satisfaction with the doorwall. The installer was perhaps not competent as I had a builder come to the house yesterday (who installs doorwalls) and he said the frame was too tight and he could see what a poor installation job it was. We used a hose to blast some water on the doorwall and it leaks into my house in 2 places and is damaging my new hardwood floor. I and the builder do not understand how this doorwall drains as there is not place for it to drain. They keep saying it drains down and you can't see the drains. Well, down is my deck with a wall so where does it drain? I paid over $2000 for a door that leaks. I am very unhappy with this company. I even called the Weatherking company in Farmington and they came out and said nothing was wrong with the product. Therefore it is the installation and crooked frame of the door (you can see it) and I am out 2K unless I go to small claims court which I plan on doing next week. NIck is abrupt on the pbone. I guess he is the owner? of Safeway. I would never use this company again. Ever. And the reps at Weatherking doors were rude also. The rep asked me what I did to the door lock to make it not work. I could not believe his comment. Do not use Weatherking products and do not use Safeway for any work on your home. NOw I need to find another ocmpany with a qualified installer to put in another doorwall. very unhappy. I am a single woman who has been taken advantage of and I am concerned about how uncaring these companies appear to be.
Posted by: Laura Harrington
(Jul 27, 2013 05:56 PM )